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Terms & Privacy

Terms and Conditions
By visiting or shopping at this website, you accept the following terms and conditions:
Estimated shipping and delivery times
Estimated shipping times are located on each product page. Please note that these are only estimated shipping times and are subject to availability of products and/or manufacturer's availability. If a product you have ordered is out of stock or on backorder, we will contact you with a new shipment date. At that time, you can decide to either keep the order as is, cancel the item, or cancel the entire order. We will do our best to keep you updated on issues that arise due to any back up in production. If there is a problem, we will alert you as soon as we are made aware that a problem exists. If you need to verify stock information and availability prior to placing your order, please contact customer service at contact@turkishcottonluxury.com.

Returns
We want you to be happy with your purchase! You can return your items within 15 days of receiving the order for a full refund on the merchandise cost. We do not refund original shipping charges. Please email us at returns@turkishcottonluxury.com and we will issue a prepaid UPS label. If your item was sent via freight, you will be responsible for the return shipping charges.
Damages: Sometimes damages occur during the shipping process even though we do our best to deliver your item in perfect condition. All damage claims must be received within 48 hours of receiving the item. Please save all packaging and email us at contact@turkishcottonluxury.com to file a claim. We will arrange replacement or return of the item.
Before you return an item, please email us at returns@turkishcottonluxury.com with a copy of the emailed invoice that was sent to you at the time of purchase.
All items should be shipped to:
The Planet Shops
39 Green Street
Waltham, Ma
02451

By phone:
877-804-6640 (between 9am and 4pm EST)
Product variation

Color note: Because every computer monitor displays color differently, we cannot be responsible for variations between the actual product color and how it is displayed on your screen. Descriptions of merchandise, including colors or shades, textures, and other features are provided by the manufacturer; we assumes no liability whatsoever for the description, for variance, including in colors or textures, minor imperfections, and/or for a product not meeting with customer satisfaction, absent a manufacturer-verified defect.
Credit Cards: In the event of a disputed credit card charge, which is ultimately found to have been legitimate or which otherwise finds, in whole or in part, in favor of we, the customer shall be responsible for all attorneys' fees and costs borne by we. 


Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by U.S. and international copyright laws.

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